Helping Organizations Improve

Providing Quality Management System Expertise


Business Operations Assessments, Auditing, & Analysis:

  • We conduct “DEEP DIVE” processes/operations assessments and analysis to identify problem areas.  Our team of improvement experts work closely with clients to generate immediate and long-term solutions.
  • We conduct “COMPLIANCE-BASED” process and system audits to compare documented processes and procedures with “actual” practice.  We identify gaps and provide a comprehensive gap analysis report to senior management.
  • We conduct comprehensive business system assessments utilizing a score-based Business System Assessment Tool (BSAT).


Business Management Systems Development, Implementation & Improvement:

  • We work with senior management teams to develop and effectively deploy strategic business objectives throughout the organization.
  • We provide expertise in developing,  implementing, and improving the business management system.
  • We develop and implement improvement measuring, monitoring and feedback processes.
  • We are focused on improving business processes and procedures that will increase employee and customer satisfaction, as well as increase the organization’s profit.


ISO 9001 Management System Assessment,  Development, Implementation, Auditing & Training:

  • We conduct GAP Assessments to identify areas that do not currently meet the requirements of the ISO Standard.
  • We provide development and  implementation plans to close the gaps and implement an effective management system.
  • We provide “contract” ISO 9001  internal auditors to manage the organization’s internal audit program (scheduling, auditing, reporting).
  • We provide training (executive and employee) to ensure the organization understands the requirements of the ISO Standard.
  • We provide assistance in selecting a third party registrar, if certifcation is desired or a requirement.


Supply Chain Management & Improvement:

  • We work with the organization’s suppliers to create effective and efficient supply chain operations. 
  • We conduct supplier evaluations/audits to assist organizations in their supplier certification/verification programs.
  • We focus on the need for ensuring adequate flow-down of requirements as well as ensuring timeliness of handling supplier nonconformances.
  • We oversee the  supplier management program (evaluation/assessment, metrics, auditing, reporting).