Helping Organizations Improve

Providing Quality Management System Expertise

Business System Assessment Tool (BSAT)

  • Provides a FACT BASED written assessment and analysis of the organization’s business management system

– Current condition

– Key areas of concern

– Opportunities for improvement

– Comments/suggestions

– Score-based approach

– Operational improvement expertise provided in report

 

  • BSAT Scoring:

–   Approach: Approach refers to how the organization establishes its processes, methods, and documentation for its business management system.

–  Implementation: Implementation refers to how well the defined methods and processes are effectively implemented.

BSAT Diagram

 BSAT Categories

 

 1.0 Leadership
 1.1       Purpose & direction
1.2       Commitment & support
1.3       Mission & policies
1.4       Organizational responsibilities
1.5       Organizational communication

 

2.0 Strategic Planning
2.1       Strategic business objectives
2.2       Business planning activities
2.3       Action plan development
2.4       Measurements & review

 

3.0 Customer Focus
3.1       Customer requirements identification
3.2       Customer communication
3.3       Contract review
3.4       Customer satisfaction & dissatisfaction
3.5       Customer relationships

 

4.0 Design and Development:

4.1       Planning and review activities
4.2       Established design criteria
4.3       Design & production specifications
4.4       Verification & validation plans
4.5       Design change control

 

5.0 Operations
5.1       Production and Service processes & procedures
5.2       Inventory management
5.3       Supplier management
5.4       Logistics
5.5       Purchasing activities
5.6       Equipment management
5.7       Document and record control
5.8       Inspection plans & testing
5.9       Problem-solving methodology

 

6.0 Data Collection and Analysis
6.1       Data collection methods
6.2       Metrics analysis
6.3       Senior management reviews
6.4       Improvement action plans

 

7.0 Product Management
7.1       Customer and market direction
7.2       Customer complaints
7.3       Warranty returns and repair
7.4       Customer support
7.5       Design and manufacturing improvements

 

8.0 Resources
8.1       Resource planning activities
8.2       Human resource management
8.3       Training programs
8.4       Employee satisfaction